Refund Policy
Clear guidelines for refund requests and processing
Effective Date: January 15, 2025
Our Commitment to You
At Gloxtarium, we stand behind our investment monitoring services and educational programs. This refund policy outlines the circumstances under which refunds may be requested and the process for obtaining them. We believe in transparent financial practices and want you to feel confident in your investment with us.
Refund Eligibility Criteria
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Refund requests must be submitted within 14 days of initial service activation or program enrollment
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Account holder must not have accessed more than 25% of available course materials or monitoring features
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No data downloads or exports from our investment monitoring platform have occurred
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Technical issues preventing service access must be documented and reported within 48 hours
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Learning program participants must not have completed more than two modules or assignments
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One-on-one consultation sessions, if utilized, are non-refundable after completion
Step-by-Step Refund Process
Submit Your Request
Email us at [email protected] with your account details, reason for refund, and original payment confirmation. Include your full name and account registration email.
Account Review
Our team will review your account activity, usage patterns, and eligibility within 2-3 business days. We'll verify compliance with refund criteria outlined above.
Decision Notification
You'll receive email confirmation of our decision with detailed explanation. If approved, we'll provide next steps and expected processing timeline.
Processing & Completion
Approved refunds are processed within 5-10 business days. Account access will be terminated upon refund completion, and you'll receive final confirmation.
Processing Timeframes
Most refund requests are reviewed within 72 hours of submission. Complete processing, including funds return to your original payment method, typically takes 7-14 business days depending on your financial institution's policies.
Common Refund Scenarios
Technical Difficulties
If our platform experiences extended downtime or technical issues that prevent you from accessing services for more than 48 hours, you may be eligible for a full refund regardless of usage time.
Service Mismatch
When our services don't align with your investment monitoring needs as described in our marketing materials, we'll work with you to find a solution or process a refund within the eligibility window.
Duplicate Payments
Accidental duplicate charges or billing errors will be refunded immediately upon verification. These refunds are processed outside normal criteria and timelines.
Program Cancellation
If Gloxtarium cancels a learning program or service before completion, participants receive full refunds regardless of content accessed or time elapsed.
Refund Processing by Payment Method
Credit Cards
Refunds appear on statements within 5-7 business days after processing approval
PayPal
Immediate credit to PayPal balance, with bank transfer taking 1-3 additional days
Bank Transfer
Direct deposits processed within 3-5 business days to original account
Important Considerations
- Refunds are issued in the original currency and payment method used for purchase
- Partial refunds may be offered for accounts with limited usage beyond standard eligibility criteria
- Learning program refunds don't include costs for printed materials shipped to your address
- Corporate accounts and enterprise subscriptions follow separate refund procedures outlined in service agreements
- Promotional discount amounts cannot be refunded separately from the base service fee
- Currency conversion fees charged by financial institutions are not covered by Gloxtarium refunds
Questions About Refunds?
Our support team is ready to help with refund questions or guide you through the process.